This pickup confirmation does not undertake successful redemption. Customers must present original redemption letter and purchaser hkid / copy in person to redeem.
Before you begin, please prepare your Esdlife confirmation email.
Step 1: Click "START RESERVATION"
Step 2: Select the date for pick-up
Step 3: Fill in the voucher information
Step 4: Fill in the contact Information
Step 5: Take note of your booking number
Step 6: Present the Esdlift confirmation email, and HKID card in person to redeem.
*You may authorized a third party to redeem the gift, the authorized person is required to present the Esdlift confirmation email, a copy of purchaser identification document with an authorization signature.
* Failing to show the printed copy will not be accepted for item pick up.
Location & Hours:
Address : 1806, 18/F, Nanyang Plaza, 57 Hung To Road, Kwun Tong (MTR B3 Exit, turn right at Hung To Rd)
Hours : Mon - Fri 9.30am - 6pm | Sat 9am - 3pm | Closed on Sunday & Public Holidays
Phone: +852 2427-8887 | Fax: +852 2487-0291 | Email: supportsuitcase.hk
Terms & Conditions:
- Please arrive promptly to reduce waiting time
- No changes are allowed on confirmed item
- Delivery service is not avaliable for picking up item
- Please show a valid printed copy of the Esdlife confirmation, non-printed copy will not be accepted
- Please print the Esdlife confirmation clearly to ensure that your right to pick up
- Please pick up the Esdlife item according to the email confirmation. Contact us if you require early pick up
- Pick up service will be suspended during Typhoon Signal No. 8 or Black Rainstorm Warning. Upon the lowering of a Typhoon Signal No. 8 or the cancellation of a Black Rainstorm Warning before 7:00 a.m., pick up service will be available for the day. Upon the the lowering of a Typhoon Signal No. 8 or the cancellation of a Black Rainstorm Warning before 12:00 p.m., pick up service will be resumed at 2:00 p.m..
- If you are unable to arrive on scheduled time, please re-schedule again online.
- Contact us if you have any question with this page. Suitcase.hk retains the right of decision in case of dispute