Configuration of password for your combination lock differs for each model within a series. Please find your lock in the file below. Clicking on the respective link will display a PDF file with the respective explanation.
Product repair service is only available for product purchased from Suitcase.hk or its certified distributors. Please read the procedures and terms as following.
1. Check the purchase / warranty receipt for the validity of warranty. In the case of lost of proof or expired warranty, we will charge fee for any service provided.
2. Repair service only covers the following replaceable components which include Trolley frame, Handles, Wheels, and Lock. The service does not cover any non-replaceable components which includes but not limited to cracked shells, scratches, zippers damage etc. Each repairable part will be charged with $50 for any unproven warranty record, or man-made damage.
3. Repair request has to be submitted online with proper pictures. Our company will have the full discretion to offer repair service after accessing each case individually.
4. After receiving approved repair service email, please bring the product back to our local service centre in-person. Please don't mail us any repair item without first informing us.
5. After inspection, we would notify you if the product is repairable with the estimated duration and cost (if applicable). The repair cost should not exceed the original value of the product.