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Reset Password

If you forgot your password, you can easily recover or reset it. For security reasons, Suitcase.hk cannot reset your password for you. To protect yourself againstunauthorised purchases to your credit card, do not give out your password to anyone.

Delete my ID

Suitcase.hk IDs cannot be deleted, it is recommended you remove all personal information from your online profile instead. It is not recommended as you will not be able to view your complete order history under the same online ID. Please note, Suitcase.hk ID accounts cannot be merged.

Log out

There is no need to log out of your account. As a security measure, you are required to log in for every purchase or change to your account and you will be automatically logged out after inactivity of 30 minutes.


Our products are suitable for all skin types! They’re dermatologist tested, hypoallergenic, sulphate + paraben-free.

Yes! We hope to continue our product line. Check out our site regularly, or sign up for our newsletter to receive updates.

We do not! Our products are cruelty-free + vegan.


All products must be returned in unused condition in their original packaging within 30 days of receiving the order. 

Yes! We are pleased to announce that we now have worldwide shipping. You may experience longer delivery times when shipping to remote areas.

If you want to exchange your product, please reach out to our customer service team to provide further details and set up the return and exchange.

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