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If your preferred time slot is full, please continue to book an available slot on the same day. You may still pick up the item at your preferred arrival time.

Date Unavailable

If your preferred time slot is full, please continue to book an available slot on the same day. You may still pick up the item on the same booking date at your preferred arrival time. If your preferred date is unavailable or full-booking, please book another date at your convenience. The booking sessions are on a first-come, first-served basis.

Location & Hours
Address : 1806, 18/F, Nanyang Plaza, 57 Hung To Road, Kwun Tong (MTR B3 Exit)
Hours : Mon - Fri 9.30am - 6pm | Sat 9am - 3pm | Closed on Sunday & Public Holidays
Phone: +852 2427-8887 | Fax: +852 2487-0291 | Email: supportsuitcase.hk
Booking Terms

Re-schedule Policy

Re-schedule is not required for late arrival on the same day. Please re-schedule again through the online booking system if you would like to arrive on another date. The rescheduling time will depend on the actual booking conditions at the time.

Weather Policy

If T8 signal or above is hoisted during opening hours, our service centre will be closed. For Black Rainstorm Warning, center will remain open if the warning signal is hoisted during opening hours. If T8 or above / Black Rainstorm Warning is cancelled before 7:00 am., Centre will re-open in 3 hours.  If the warning is cancelled before 12 pm., Center will re-open at 3pm. excluding Saturday.

Exchange Policy

The welcome gift cannot be returned nor converted into cash, other products or services.

Privacy Policy

The information you provide helps us manage your reservation efficiently and is protected by our Privacy Policy on http://suitcase.hk/pages/privacyterms . Please email support@suitcase.hk to delete your information.

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Contact us if you have any question with this page. Suitcase.hk retains the right of decision in case of dispute.

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