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This pickup confirmation does not undertake successful redemption. Customers must present original redemption letter and purchaser hkid / copy in person to redeem.

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Before you begin, please prepare your Esdlife confirmation email.
Step 2: Select the date for pick-up
Step 3: Fill in the voucher information
Step 4: Fill in the contact Information
Step 5: Take note of your booking number
Step 6: Present the Esdlift confirmation email, and HKID card in person to redeem.
*You may authorized a third party to redeem the gift, the authorized person is required to present the Esdlift confirmation email, a copy of purchaser identification document with an authorization signature.
* Failing to show the printed copy will not be accepted for item pick up.

Location & Hours:

Address : 1806, 18/F, Nanyang Plaza, 57 Hung To Road, Kwun Tong (MTR B3 Exit, turn right at Hung To Rd)
Hours : Mon - Fri 9.30am - 6pm | Sat 9.30am - 1pm | Closed on Sunday & Public Holidays
Phone: +852 2427-8887 | Fax: +852 2487-0291 | Email: supportsuitcase.hk

Terms & Conditions:

  • Please arrive promptly to reduce waiting time
  • No changes are allowed on confirmed item
  • Delivery service is not avaliable for picking up item
  • Please show a valid printed copy of the Esdlife confirmation, non-printed copy will not be accepted
  • Please print the Esdlife confirmation clearly to ensure that your right to pick up
  • Please pick up the Esdlife item according to the email confirmation. Contact us if you require early pick up
  • Pick up service will be suspended during Typhoon Signal No. 8 or Black Rainstorm Warning. Upon the lowering of a Typhoon Signal No. 8 or the cancellation of a Black Rainstorm Warning before 7:00 a.m., pick up service will be available for the day. Upon the the lowering of a Typhoon Signal No. 8 or the cancellation of a Black Rainstorm Warning before 12:00 p.m., pick up service will be resumed at 2:00 p.m..
  • If you are unable to arrive on scheduled time, please re-schedule again online.
  • Contact us if you have any question with this page. Suitcase.hk retains the right of decision in case of dispute

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